Customer Challenge

• The previous supplier installed pay as you go meters, which were expensive and inconvenient for tenants and limited potential savings through our intelligent energy procurement and bill validation services.
• There was a build-up of historic debt before Monarch took over the energy management, along with incorrect rates being charged.
• The new supplier contracts were due to expire at the end of March 2020 for electric and gas.

Our Solution

• We contacted a different supplier to register the PAYG metered sites and arranged appointments to exchange the meters to credit meters. This enabled the flexibility for those sites to be tendered for, in order to achieve the most competitive rates.
• Since our relationship with Derventio began in 2015, we have managed to move the majority of their sites away from the previous supplier to the current preferred suppliers, allowing for closer cost control across their portfolio.
• We created the tender for the supplier contracts extremely early as there were issues which had to be addressed before signing, such as correcting a series of incorrect addresses – along with switching away from the PAYG meters. We allowed ourselves enough time to amend these issues before procuring new contracts.