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We have an extremely successful relationship with Monarch Partnership which has developed over long time. During this time they have helped us to organise our portfolio and tendered a number of utility contracts resulting in savings of over £500,000 in the first 12 months and so far in total of nearly £3 million. Which in such a short space of time is an immense achievement.

John CareyPurchasing Manager, Genesis Housing Group

Genesis Housing Group is one of the largest and most diverse housing groups in the UK, owning or managing some 40,000 homes. Springboard housing, one of the group members, was a loyal client of The Monarch Partnership for 24 years. Now Genesis Housing has merged with Notting Hill Housing to become Notting Hill Genesis.

Our valued customer 1992-2017.

Customer Challenge
  • The client queried their Gas bills, and asked us to assist regarding duplicate billing for their main remaining meter
  • Two MPRS were associated in error; thus the incumbent supplier and previous supplier were charging for the same meter serial number
Our Solution
  • Collected copies of bills, contracts, and billing history from both suppliers
  • Investigated data and date references for old and new contract charges
  • Conducted thorough audit, overcharging and cost analysis
  • Contacted the network operators to assist with the supply history
  • Advised both suppliers metering departments to check and confirm the correct details
  • Discovered the School were being charged for both supplies in error as there were duplicates in 2012
  • Liaised with supplier customer complaint departments to agree a resolution on which Meter Point Reference was to remain
  • Negotiated historic refunds with the supplier, including meter read analysis
  • Escalated the refund as both parties were delaying the decision
  • Planned and implemented future cost reductions via our Intelligent Procurement service
  • Set up smart meter installation for accurate billing and energy saving

Results

Big savings

Secured savings of over £3 million in contracts, ongoing cost control and refunds for the Genesis Group.

Streamlined consolidation

Streamlined and consolidated electric and gas supplies of all Genesis Housing Group entities.

Asset management

Discovered bills of several properties were paid for even though they belonged to another housing association. Secured substantial refunds of 1,000's of pounds for the incorrect overcharges.

Re-allocate resources

The customer was able to re-allocate saved money to a better use in the organisation.

Project success

During the 2008-9 project, we secured substantial savings of £500k for PHCA of Genesis.

Energy management

Saved customer considerable time and resources by ensuring their utility management runs efficiently.