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Our Account Manager Eniz Ibrahim attended fortnightly meetings to ensure we are achieving on-going savings. Our main aim was to have all electric and gas sites put onto contracted rates, therefore we worked together with Monarch to resolve all on-going queries. Our fortnightly meetings have helped to resolve queries such as aged debt, VAT issues and metering issues. Notting Hill built a stronger working relationship with Monarch.

Kate Dickens
Notting_Hill_Genesis_Monarch

Notting Hill Housing is one of London’s leading housing associations, managing over 31,000 properties across the capital and building thousands more. They are a member of the G15 group of major housing providers in London. Now Notting Hill Housing has merged with Genesis Housing to become Notting Hill Genesis.

Our valued customer 2008-2016.

Customer Challenge
  • Notting Hill wanted to identify where they can achieve cost savings: across sites, contracts, historic costs, invoice accuracy, etc.
  • Needed smart energy consumption and cost management
  • Needed better query management for debt, VAT rate and confirmation of ownership issues
  • Some of the sites were on expensive out of contract rates
Our Solution
  • Collected all site data and payment details for analysis and audit
  • Deep-analysed their portfolio of 2,800 sites
  • Held regular meetings with the customer to ensure all electric and gas sites were on best possible contracted rates
  • Used intelligent procurement to get best prices and contract value
  • Continuous Bill Validation for accurate invoices and meter reads
  • Streamlined query management
  • Managed debt and credit recovery
  • Conducted historic revenue recovery for substantial refunds

Results

Overcharges audit

We identified several sites being overcharged, as they were charged based on only estimated reads for both live and closed accounts.

Smart asset management

Identified sites without consumption and eliminated costly monthly standing charges. Removed all meters with zero consumption.

Big savings

In 2012 we achieved savings of £185,882. In 2014 we saved further £91,374.

Correct VAT rates

Identified sites mistakenly being billed to the higher VAT rate. Obtained the VAT refunds for the overcharges.

Query resolution

Resolved all on-going queries quickly and efficiently all the time. Worked closely with the housing officers to clear any ownership queries.