Buckswood is an independent boarding school for overseas and local UK pupils in Hastings, East Sussex. They recognise that every scholar is an individual, born with a unique set of talents and abilities.
Our valued customer since 2010.
Customer Challenge
- The client queried their Gas bills, and asked us to assist regarding duplicate billing for their main remaining meter
- Two MPRS were associated in error; thus the incumbent supplier and previous supplier were charging for the same meter serial number
Our Solution
- Collected copies of bills, contracts, and billing history from both suppliers
- Investigated data and date references for old and new contract charges
- Conducted thorough audit, overcharging and cost analysis
- Contacted the network operators to assist with the supply history
- Advised both suppliers metering departments to check and confirm the correct details
- Discovered the School were being charged for both supplies in error as there were duplicates in 2012
- Liaised with supplier customer complaint departments to agree a resolution on which Meter Point Reference was to remain
- Negotiated historic refunds with the supplier, including meter read analysis
- Escalated the refund as both parties were delaying the decision
- Planned and implemented future cost reductions via our Intelligent Procurement service
- Set up smart meter installation for accurate billing and energy saving
Results
Big savings
We secured £114,818 in savings for Buckswood School.
Operational efficiency
Decreased internal utility admin time considerably and lowered operational costs.
