Glendower Preparatory School is an independent preparatory school in South Kensington, London for girls aged 4 to 11. Glendower Prep was founded in 1895 by Miss Lloyd and Miss Cornwall at 103A Fulham Road and was originally called “Cornwall and Lloyd School”.
Glendower
Preparatory School
Customer Challenge
- The client queried their Gas bills, and asked us to assist regarding duplicate billing for their main remaining meter
- Two MPRS were associated in error; thus the incumbent supplier and previous supplier were charging for the same meter serial number
Our Solution
- Collected copies of bills, contracts, and billing history from both suppliers
- Investigated data and date references for old and new contract charges
- Conducted thorough audit, overcharging and cost analysis
- Contacted the network operators to assist with the supply history
- Advised both suppliers metering departments to check and confirm the correct details
- Discovered the School were being charged for both supplies in error as there were duplicates in 2012
- Liaised with supplier customer complaint departments to agree a resolution on which Meter Point Reference was to remain
- Negotiated historic refunds with the supplier, including meter read analysis
- Escalated the refund as both parties were delaying the decision
- Planned and implemented future cost reductions via our Intelligent Procurement service
- Set up smart meter installation for accurate billing and energy saving
Results
Invoice accuracy refunds
We identified and secured refunds of £29,094.76 via thorough bill validation and auditing.
Contracts savings
We first negotiated a new, reduced rate contract securing further savings of £6,164.87 over the full 36-month contract.
Total savings
The total contract saving on the remaining supply came to £35,259.63, which now equates to over £36K for the school’s overall savings.
Smart meters
We expedited the AMR smart meter process and also assisted with the Electric meter set up and contract savings.
