Kingston Property Services has been established for over 20 years and specialise in leasehold block management as well as residential estate management throughout the North of England
Kingston Property Services
Customer Challenge
- KPS had an issue that one block of a site had been split into two properties, but still only had one meter supplying everything
- The client had been passed around from one company to another trying to resolve this issue, but nobody was helping them to get it done
Our Solution
- We established a new supply, managed a meter installation in the new property and put a new energy contract in place
- Kingston Property Services’ dedicated relationship manager at Monarch talked them through what needed to be done, and helped them to work through each step
Results
Corrected billing
Their billing and budgeting issues were efficiently resolved and the new separated properties were being supplied and billed correctly
One point contact
The client was grateful to have one point of contact to resolve what had been a headache for them in a simple and manageable process
