Trust HA is a national housing, support and care provider, offering a range of accommodation and support services. Primarily serving older people in our communities, THA also provides housing for families and individuals. Trust has over 2,500 households across the length and breadth of Scotland.
Trust
Housing Association
Customer Challenge
- Trust had contracted with one supplier via the autonomous CCS framework
- Limited visibility to the accuracy of their electricity invoices
- Several accounts and payment schedules
- Several billing issues
Our Solution
- We validated each electricity invoice to highlight any overpaid invoices
- We highlighted anomalies to the supplier, who resolved the queries by credit/re-billing the flagged invoices
- We obtained billing for the last two and half years electronically
- We processed ca. 6,000 invoices over a three-month period via our thorough validation system accompanied by a second, manual check
- We highlighted 30 large sites, which had errors and had been overcharged
- We liaised with the current suppliers to rectify the billing issues
- We completed the exercise and chased the supplier to provide all statement of accounts and refunds to be paid directly to Trust HA
Results
Refunds
We obtained refunds for the customer of over £49,000.
Validate
Trust wanted us to organise and validate their Gas portfolio, too, after our success with electricity portfolio.
Fast completion
We completed the first process only in three months.
